Please Hold

As I’m writing this blog, I’m on hold with one of the lenders so I can continue my short sale negotiation for a family we are working with (both the husband and wife lost their job within 2 weeks). It occurred to me that most people like you don’t have either the time or the patience, between work, kids, and home life, to deal with their lenders.

Whether you’re trying to modify the terms of your loans, do a refinance, negotiate a short sale or discuss their options for a workout when you find yourself behind on their payments facing a Michigan foreclosure. Hold times routinely surpass 15 or 20 minutes. Navigating through the maze of various Customer Service, Collections, and Mortgage Servicing departments can be time-consuming, frustrating, and impractical for almost everyone!

Here’s the good news, though: that’s what our team does. We keep up-to-date, exhaustive records of phone, fax, and email information to streamline our time spent in contact with lenders, yet there are still many times that we end up on a lender phone call for 45-60 minutes. This is the nature of the business, the way the lenders systems are structured (very poorly I might add). If you’ve tried talking to your lender and have had trouble negotiating a short sale with them, let me tell you, I feel your pain. If you’re at the end of your rope with your lender or would prefer not even to start the climb on your own, give Emily (“Mom”) a call, and let us do what we do best.


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